Cosmopolitan Ethos is: Partnership
We understand that the cleaning needs of an office or building change and that sometimes the cleaning needs and expectations of our clients change. It is with this understanding instilled in our personnel that gives us the capacity to grow and develop with our clients. This ethos allows us to develop a partnership approach and create a professional and cordial relationship in the management of the premises with all our clients.
Our Quality Philosophy
We are committed to quality, integrity and excellence in everything we do. In order to meet our mission and achieve our vision, Cosmopolitan must:
- Consistently meet or exceed Customer Requirements;
- Continuously improve the processes through which we deliver our products & services; and
- Provide staff with the training and tools necessary to contribute to our quality effort.
Our success will be measured by customer satisfaction. These quality objectives will be reviewed for continuing suitability, on an annual basis.